Support

Teire Business Cards (“Teire Cards”)

Your cards

How do I make my card?

Tap Add My Card. Scan your paper business card with the camera, pick a photo of it, or choose Design a New Card to start from scratch. Check the details and pick a style.

iPhone: Tap Add to Apple Wallet.

Android: Tap Add to Google Wallet.

How do people get my details?

Open the pass in your Wallet and let them scan its QR code with their camera; it adds your contact to their phone.

iPhone: You can also share by AirDrop, or with NameDrop by saving your card as a contact.

Android: You can also share with Quick Share, or by tapping phones with NFC.

Can I have more than one card?

Yes. Each card you make in My Cards becomes its own pass in Apple Wallet or Google Wallet. How many cards you can keep depends on your upgrade.

What is Convert a Card?

Convert a Card turns someone else’s paper business card into a Wallet pass, right from the app, so you don’t have to carry the paper. For your privacy, the app doesn’t keep a copy after the pass is made; the pass is stored in your Wallet.

I changed my card. How do I update the pass?

Edit the card in the app and add it to your Wallet again.

iPhone: Apple Wallet replaces the old pass with the new one.

Android: Save it to Google Wallet again. If the old pass is still there, you can remove it in Google Wallet.

I got a new phone. Where are my cards?

iPhone: If you restore your new iPhone from an iCloud or computer backup, your cards come back with the app. Passes already in Apple Wallet follow your Apple account.

Android: If you set up your new phone from a Google backup, your cards come back with the app. Passes already in Google Wallet follow your Google account.

Can I lock the app?

Yes. Turn on the lock in the app’s Settings.

iPhone: The app unlocks with Face ID or Touch ID.

Android: The app unlocks with your phone’s fingerprint or face unlock.

The app never sees your face or fingerprint data.

Purchases

How do I restore my purchases?

iPhone: In the app, open Settings and tap Restore Purchases, signed in with the same Apple account you bought with.

Android: In the app, open Settings and tap Restore Purchases, signed in to Google Play with the same Google account you bought with.

How do I manage or cancel my subscription?

iPhone: Open the Settings app, tap Apple Account (your name), then Subscriptions, and choose Teire Cards Pro. You can also go to apps.apple.com/account/subscriptions.

Android: Open the Google Play app, tap your profile picture, then Payments & subscriptions › Subscriptions, and choose Teire Cards Pro. You can also go to play.google.com/store/account/subscriptions.

Cancel at least 24 hours before your renewal date to avoid the next charge. Pro stays on until the end of the period you paid for.

How do I get a refund?

iPhone: Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Android: Purchases are handled by Google Play. Request a refund from your Google Play order history.

Your data

How do I delete my data?

Delete a card in the app, or delete the app to remove everything it stored. We don’t keep your cards on our servers. See the Privacy Policy.

iPhone: Remove passes in Apple Wallet.

Android: Remove passes in the Google Wallet app.

Still need help?

We reply within 2 business days.

Telling us your phone model, iOS or Android version, and the app version (Settings › About in the app) helps.

Email support